Returns & Refunds
Christmas Returns and Exchanges
Taken a risk with your gift this year, or not sure on their size?
Don't worry, our extended Christmas returns policy is now in place and will run from 4th November 2024 to 5th January 2025. This means any purchases from our website on or after Monday 4th November can be returned until Sunday 5th January.
Please note: The normal 28 day returns policy will re-commence from Thursday 26th December.
We guarantee to refund or exchange any item you’re not completely happy with, providing you return it to us in an unusedand sellable condition within 14 days of the date on your receipt.
We aim to process all returns within 7 days of us receiving the goods back in our warehouse. However, please make sure that you follow the instructions on the returns portal before sending your order back to us as this will help to avoid any delays and speed up the returns process.
For information on refunds, please see our Terms and Conditions.
For information on refunds, please see our Terms and Conditions.
Free UK Returns
You can return your order to us for free by following the simple instructions in our returns portal.
Create a Return
International Returns
Fill out the returns form you received with your order, repackage the items with the form and return your parcel using your local postal service to the address below:
Forena
Website Returns Department
Point 62
Touchet Hall Rd
Stakehill Industrial Estate
Manchester
M24 2RP
United Kingdom
Please keep hold of the receipt that they give you, as this is your proof of postage. Make sure your items are secure and properly labelled to ensure they get back to us safely.
You will be responsible for the cost of returning the item(s) to us.
Refunds
If you’d like a refund, these will be given at the original purchase price (excluding initial delivery charge) and made to your original method of payment.
On rare occasions, some refunds may take longer than expected to process, however, all refunds will be processed within 30 working days. Once your order has been refunded you will receive a notification via email.
For information on refunds please see our Terms and Conditions